What's the drill?

Tickets for the upcoming shows are now being offered through our secure online ticketing system via a TICKET REQUEST PERIOD.

All requests, regardless of when they are placed, are treated equally in the system.

Our allotment of tickets for each show is limited, so we may not be able to fulfill every request that we receive. You will be notified of your ticket status prior to the public on-sale date. All notifications will be sent via email. If you receive tickets, the appropriate money will be charged to your card. For shows with multiple ticket prices the ticket price listed on the ticket request is the highest priced ticket you can expect to purchase should you be granted tickets. If you are selected for tickets and the top priced tickets are no longer available you may be granted lower priced tickets and will be charged the appropriate amount.

Submit all relevant details for billing purposes. Remember, once you have submitted your request, you cannot make changes to your order. At this point, you will have purchased nothing and are not guaranteed any tickets. You will be entered into a selection process that will assign tickets randomly.

By submitting your ticket request, you are agreeing that you are prepared to buy all requested tickets. Since there are limited quantities of tickets for each show, it is entirely possible that you will not receive any tickets at all. If this is the case, please be assured that your credit card will not be charged and all of your billing information will be deleted from our system. If any tickets remain, you will be given another chance on the public on-sale date.

Please remember to WAIT for a request confirmation screen after you've hit the "Submit Request" button. Please print a copy of the ticket request confirmation screen, or write down your ticket request receipt number for your records.

If you have any questions or problems, please email customerservice@ticketstoday.com. Thank You.

Frequently Asked Questions   Taper Tickets What is a Taper Ticket?   Contact How do I contact Customer Service?   Delivery When can I expect my tickets to be delivered? How can I track my package? What if I need to change my shipping address?   Will-Call What do I need to pick up my tickets? When can I pick up my tickets? Can somebody else pick up my tickets at Will-Call? What if the Credit Card I used to purchase tickets was not my card?   Problems I have not seen my tickets yet, where are they? What should I do if I got the wrong tickets? How do I cancel my order? What if the event is canceled or rescheduled? Why will my order not process? What if I have moved since I placed the order? What if my tickets were lost or stolen? What level encryption does our web ticketing support?   General Questions What forms of payment do you accept? What if I place two orders, can my seat locations be put together? Will there be more tickets available for this show at a later date?     Taper Tickets What is a Taper Ticket? A designated taper’s ticket is required to bring recording gear into the show. The bearer of a taper’s ticket is permitted to bring ONE audio recording device and ONE microphone stand/set of microphones into the venue. No video devices are ever allowed. The enjoyment of the audience at a show takes precedence over recording efforts - tapers should not require others to be quiet or otherwise interfere with their enjoyment of the show. If all Taper tickets are sold out and your request is granted, you will be given non-Taper ticket(s) in the best available location across all prices.   Contact How do I contact Customer Service? In order to receive the quickest response to your customer service needs, we recommend emailing customerservice@ticketstoday.com. One of our Customer Service Representatives will respond to your email in the timeliest manner possible.   Delivery When can I expect my tickets to be delivered? If your ticket request is granted and you have a confirmed ticket purchase, your tickets will ship approximately 3 weeks prior to the show date. If you have not received your tickets one week prior to the show date, please contact our Customer Service department at customerservice@ticketstoday.com. All tickets will ship via USPS First Class Mail. You will receive a notification email when your order is shipped. How can I track my package? When your package is shipped, we will send you an e-mail to notify you that your tickets have shipped. No tracking is available for orders shipped via standard USPS First Class Mail. What if I need to change my shipping address? We are able to change your shipping address as long as your tickets have not already been shipped. Please email customerservice@ticketstoday.com to request an address change.   Will-Call What do I need to pick up my tickets? All Will Call tickets will be in the name used to place the order. This person must provide photo identification, the credit card that the tickets were purchased with, and a printout of the confirmation email. When can I pick up my tickets? You should contact the venue directly to confirm the Will Call pickup times. Most venues designate one hour before show time as the standard time to pick up Will Call tickets. Can somebody else pick up my tickets at Will-Call? No, Will Call tickets must be picked up by the person whose name is used to place the order. In cases of emergency and you need to arrange for somebody else to pick up your tickets at Will-Call, you must contact our Customer Service Department at least one week prior to the show date in order for us to change that information for you. In addition, you must provide the person whose name you change it to with the email confirmation for the ticket order and the credit card that was used to purchase the tickets. We reserve the right to refuse will call name changes. What if the Credit Card I used to purchase tickets was not my card? Always be sure to bring your confirmation email and photo ID with you to claim your tickets at Will Call. If you are not able to bring the actual Credit Card used to purchase the tickets you may use the last 4 digits of the card to reference your order.   Problems I have not seen my tickets yet, where are they? Our standard delivery procedure is to send your ticket order out three weeks before the specified show date for that order, but this can vary. Remember that your tickets will only be delivered Monday through Friday, there is no weekend delivery. If you have not received your tickets one week prior to the show date, please contact our Customer Service department and we will resolve this matter for you. What should I do if I got the wrong tickets? If you receive tickets for the wrong show, or tickets that are different from the ones assigned to you, please contact our Customer Service department immediately at customerservice@ticketstoday.com so that we may resolve this problem. How do I cancel my order? This ticketing site has an "all sales are final" policy. If the show you are planning on attending is cancelled or rescheduled for a date that you are unable to attend, you are eligible to receive a refund for the face value of the tickets. What if the event is canceled or rescheduled? If the event is cancelled, rescheduled, or the venue is closed for any reason, you will be updated via email as soon as information is available. We will send e-mail to the e-mail address provided by you in the ordering process (you must provide a valid e-mail address with your order). Before traveling to the show, please confirm the event with the venue. You will receive a full refund for the face value of the ticket in the event that the show is canceled. Why will my request not process? The most common error occurs when entering billing and shipping information. Make sure there are no spaces and/or dashes when entering your credit card information. The delivery service we use does not deliver to P.O. Boxes. Make sure delivery information you include does not indicate a P.O. Box as the ship-to address as this can prevent an order from processing. If you still unable to place your order, please copy the error you are experiencing and email it to customerservice@ticketstoday.com. What if I have moved since I placed my request? Since we send tickets out approximately 3 weeks prior to the show date, we must be contacted sometime before then in order to change the delivery address. If you contact us after your package has left our office, we cannot change the delivery address. Please email customerservice@ticketstoday.com if you have not received your tickets 1 week prior to the event. What if my tickets were lost or stolen? We cannot replace tickets that are lost or stolen after they have been delivered to you. Please be certain to keep your tickets in a secure place once you have received them. What level encryption does our web ticketing support?  We support 128-bit encryption and higher. To check what encryption your browser supports, click on "Help" and then "About" in the navigation bar of your browser. A window will pop up indicating the encryption level supported. If your browser supports an encryption level lower than 128-bit, then upgrade your browser; most browsers allow you to upgrade for free.   General Questions What forms of payment do you accept? We accept Visa, MasterCard, Discover, and American Express as forms of payment. What if I place two orders, can my seat locations be put together? Seat locations are assigned on a first- come first-served basis. We cannot guarantee that separate order seat locations will be placed next to each other. Will there be more tickets available for this show at a later date? As availability is subject to change, please check back often. Otherwise, refer to the live events page on the band/venue's website for additional ticket outlets.